Your Business. Forums. It's Not Complicated.
Your customers are using forums to develop and share their passions. By joining them you can grow your business.PilotLight is software as a service (SaaS). When combined with our best practices, developed over the last twenty years working with companies just like yours, we'll help you build brand awareness and drive sales. Plus, head off the potential of a PR crisis.
We don't build and manage forums but help you identify and engage with the online communities where your most passionate customers are found.
Detect. Engage. Measure. Repeat.
PilotLight collects, searches, and sifts 24/7, through thousands of forum posts. Identifying when and where your company and products are being discussed. Organizing the information into an easy-to-read email that you can use to quickly determine how best to engage. PilotLight also tracks your efforts so you can identify what's working and what isn't.
Options. Choices. To Match Your Goals.
Already have your own team that drives your forum presence? Use PilotLight to respond more quickly and cover more forums without adding more people.
Starting at $145/month
PilotLight Forum Presence
No staff for forums? No problem. With an advanced version of PilotLight and 20 years of forum best-practices we can build and manage your forum presence. Your very own outsourced forum superheroes.
Starting at $345/month
If we've been providing your forum presence and then want to take it in-house, we have a migration path for you. The same advanced version of PilotLight (like we use) and the training to get the most out of it.
No integration. Nothing complicated to learn. You call or email. We answer. We listen and tune PilotLight to meet your needs. And we'll be on a first name basis.